Online Tenant Maintenance Helpdesk
A Maintenance Helpdesk with much more.
Book facilities, book a visitor, create service requests and log a range of maintenance issues.
Help Desk Maintenance Requests
The online Help Desk enables tenants to log requests directly into the system. This saves administration and processing time. The tenants can submit a range of maintenance requests types, including: Air Conditioning, Blocked Toilets, Cleaning, Common Area Maintenance, Electrical, Hot Works, Lifts, Lighting, Security and more.
Access Card Requests
A tenant can submit a range of access card requests types, including: New, Car Parking, Existing Card Alteration, Faulty, Lost, Name Change, Suspend and Temporary.
Visitor Booking Requests
Using the Visitor System, tenants are able to submit visitor requests online to the concierge thus alleviating the need for emails, phone calls and faxes. The Concierge uses the Visitor System's daily list of scheduled visitors to review activity and flag the visitors' arrivals and departures.
Facility Booking Requests
Using the Facility Booking System tenants may book the building facilities independently without the risk of double booking. Any facility that can be booked for a period of time can be managed using the Facility Booking System.
The Reporting Tool enables Property Management and Tenancy Managers to run reports on all transacitions completed using the eBuiliding Building Management tools. Recorded transaction details include: ID number, Creator, Time, Type of Request, Assigned, Status of Request, Cost of Job, Contact details and a history of comments.
Emails are automatically sent out when requests are open & closed. Emails are also sent each time the job status changes. The emails detail all the job elements such as: Job ID, creator, date created, a short description, details, floor, request type etc. These emails are dispatched to the tenant, property staff and supervisors involved with the request.